FAQ’s

FAQ

1. What is ‘My Account’? How do I update my information?

‘My Account’ is an online access for all Ehutty users where they can feed their personal information like name, address, mailing address, and contact number. Getting an account, users can also set their password and are allowed to change it any time. Signing in my account, they can easily view their orders and invoice of the products.

Through my account, customers can effectually manage their cart list and take control over all transactions on Ehutty.in. Users can also track and check the status of their orders.

2. My order is delayed. What should I do?

Though Ehutty tends to deliver the products quickly, if your order gets delayed, then we request you to track the messages or emails regarding shipping process. In case, you are unable to track via emails or messages, then you can request for a new delivery timeframe.

3. Does Ehutty deliver Internationally?

Ehutty products are available for shipping to the different zones of the world. For international orders, customers can check at www.ehutty.com.

In India, you can book order at www.ehutty.in

4. Will the delivery be re-attempted if I’m not able to collect my order the first time?

Yes, Ehutty product delivery can be re-attempted if you are not available due to some reason. Make sure, you will collect the order on the next delivery date.

5. I found the package open and the product seal is broken. What should I do?

In this case, you can contact us via call or mail and request for the replacement or return process. Choose the return option and mentioned the exact condition of the package along with other required details.

6. Why am I not able to track my order?

Every product on the order booking can be tracked after one day (24 hours). Once the order gets packed and out for shipping, you will immediately get a notification via message or on mentioned email address.

7. Can I change the delivery date of my order?

After order booking, the product will be shipped within 7-10 working days. The delivery date cannot be changed, but we can assure that the order will be delivered within a specific time period.